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Don’t Anger a Hungry Customer

  • November 28, 2023

Earlier this month, DoorDash announced that it would soon begin showing warning pop-ups that customers may have to wait longer for their food order to be delivered if they don’t give a tip. “Orders with no tip might take longer to…

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When the Cure is Worse than the Problem

  • September 14, 2023

Years ago, while training for the NY Marathon, I went to a doctor as I was experiencing pain in my knee.  He proposed immediate surgery. I went to another doctor.  He proposed a noninvasive treatment.  I took that option. It worked.…

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Finding More of Your Best Customers

  • April 18, 2023

My Dad loves to tell the joke about the guy looking for his contact lenses at night under a corner street lamp:  “Where did you lose them?”, a bystander asks.“A few blocks away”, the man answers.“So, why are you looking…

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Recession = More Revenue???

  • January 5, 2023

There were a lot of people talking about the possibility of a Recession last month.   Yet, recessions don't always have to hurt.   “Recession” and “Increasing Revenue” can actually profitably coexist. I am reminded of a furniture company that approached me in…

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