Don’t Anger a Hungry Customer
Earlier this month, DoorDash announced that it would soon begin showing warning pop-ups that customers may have to wait longer for their food order to be delivered if they don’t give a tip. “Orders with no tip might take longer to get delivered – are you sure you want to continue?” How is that possible? “Orders […]
When the Cure is Worse than the Problem
Years ago, while training for the NY Marathon, I went to a doctor as I was experiencing pain in my knee. He proposed immediate surgery. I went to another doctor. He proposed a noninvasive treatment. I took that option. It worked. I finished the marathon in a great time. With the first doctor, the cure was worse […]
Finding More of Your Best Customers
My Dad loves to tell the joke about the guy looking for his contact lenses at night under a corner street lamp: “Where did you lose them?”, a bystander asks.“A few blocks away”, the man answers.“So, why are you looking here?”, asks the bystander.“The light is better here”, the man replies. Unfortunately that is the […]
Recession = More Revenue???
There were a lot of people talking about the possibility of a Recession last month. Yet, recessions don’t always have to hurt. “Recession” and “Increasing Revenue” can actually profitably coexist. I am reminded of a furniture company that approached me in early 2008 to increase their revenue. It was the start of the Great Recession. While […]
Farewell to the Who and McRib
My friend was so excited to tell me about seeing The Who in concert this week! “I had to go. I’ve heard this is their last tour date in Los Angeles – we will never get to see them again!” This week was also a big week for fast food. The McRib returned to McDonald’s on Monday. […]
What Customers Really Need
My son was just entering high school and wanted to have a yellow shirt for his freshman class color day. “Let’s go to Abercrombie and buy me a yellow shirt,” he said after his first day of school. Not wanting to spend $75 on a yellow shirt, I suggested going to Target and he exploded. […]
Wordle Can Grow Your Company
What is up with Wordle? Everyone is playing it! Crossword puzzle meets Sudoku — Wordle players have to guess the word of the day with as few iterations possible through equal parts strategy and luck. Josh Wardle created the game to play with his friend. He rolled it out publicly in October 2021 and, after […]
Covid, Revenue and Risk
As we move into fall, gone are the late spring promises of carefree summer fun and back are the threats of breakthrough, long-haul, delta, and other terms that had much different meanings two years ago. Calculating my risk of getting Covid got a lot more complicated in the last few months. Two outdoor dining experiences […]
You Don’t Want to Feel This Way
Have you ever woken up with that queasy feeling in your stomach that something just isn’t right? Like perhaps a growing realization that your business is no longer an industry leader? That would certainly be a jarring brave new world view that you probably never thought you would have to confront. But imagine that now […]